Billing
PATTS is a NDIS billing practice. To access services with PATTS, individuals must have a NDIS plan and be plan or self-managed. Invoices are usually sent on Tuesdays. Please endeavour to pay invoices within seven (7) days of receiving. At this stage PATTS does not take on NDIA plan managed participants. Clients can pay privately however at this stage PATTS does not have Medicare rebates.
The following is a list of items that may be charged for under your NDIS plan. Please note, this list is not exclusive and other further charges may apply. All services are charged from your NDIS plan at $190 per hour. During your first session, you will have the opportunity to speak with your therapist if you have any questions, or if you wish to opt out of specific services.
❖ Face to face sessions
❖ Teletherapy
❖ Development of individualised resources (Eg – social stories, visual schedules)
❖ Report writing
❖ Travel
❖ Assessment
❖ Analysing of assessment data
❖ Therapeutic consultation
❖ Case conferences/meetings
Please note, you will require a progress report on your NDIS plan at least one time during the course of your NDIS plan. Your therapist will endeavour to be transparent with billing for non-face to face items. Should you have any questions about invoices, please get in touch with your therapist, or invoices@patts.com.au.
Functional Capacity Assessments
Functional Capacity Assessments (FCA) can be completed by your Occupational Therapist providing you have an NDIS plan and are self-managed or plan-managed. FCA’s can be completed as a stand alone service, or as part of a comprehensive therapy plan. Please note, if you are accessing services for a FCA only and wish to commence comprehensive services there may be a waitlist.
FCA’s consist of assessments in your home environment, standardised assessment questions and informal interviewing. A standard cost of your FCA is $1900 (10 hours of funding). Please allow 4-6 weeks from your first date of assessment for your completed FCA. If you have any questions, please speak with your Occupational Therapist.
Home visits
As part of your service, home visits may be completed. Should you wish to have home visits completed as part of your therapy service, please inform your therapist. All home visits require an individual over the age of 18 to be present in the home environment. All home visits are also subject to a safety and risk assessment to be completed prior to services commencing.
School visits
School visits may be completed as part of your service. Should you wish to have school visits completed as part of your therapy service, please inform your therapist. Your therapist can liaise with the school regarding appointment times should you wish.
Community visits
Community visits can be completed as part of your service. This includes visits in public spaces (eg – library, café), university/TAFE visits or workplace visits. As with home visits, all community visits require an individual over the age of 18 present in the community environment. There are no out of pocket expenses for individuals at community visits outside of any additional items the individual purchases (eg – beverages, parking).
Urgent appointments
If you require an urgent appointment, please contact your therapist. We will endeavour to assist you with a suitable appointment time if possible.
We are not an emergency or crisis service. In the case of an emergency, we will direct you to a service that can assist in these circumstances, including emergency services.
In the event of an emergency, you are advised to contact either of the following organisations:
❖ Mental Health Emergency Response Line: 1300 555 788
❖ Crisis Care: 9223 1111
❖ Lifeline: 13 11 14 www.lifeline.org.au
❖ Samaritans Anonymous Crisis Support Line: 13 52 47 thesamaritans.org.au
❖ Beyond Blue: 1300 224 636 www.beyondblue.org.au
❖ Kids Helpline: (ages 5-25) 1800 551 800 kidshelpline.com.au
Cancellation policy
We understand that you may have an unexpected need to cancel scheduled appointments. In these circumstances, please let your therapist know as soon as practicable to try to reschedule. We will endeavour to try and reschedule appointments without service disruption. If this is unable to be completed, we may enforce cancelation fees as follows:
❖ Cancellations less than 48 hours before the time of your appointment incur a 50% cancellation fee.
❖ Failure to attend an appointment without providing prior notice (ie – No Show) incurs a 100% cancellation fee.
PATTS may wave cancellation fees at their discretion in specific circumstances.
We will send out email reminders three days prior to your appointment, and a text message confirming 24 hours prior to your appointment. Please note, you can opt out of reminders if you wish.
Service agreements
As PATTS is only able to service individuals with plan-managed or self-managed NDIS funding, service agreements are not required. However, should you request a service agreement to track your NDIS budget, we can complete a complimentary service agreement for the service. If you wish to create a service agreement, please discuss with your therapist at your first session.
Privacy and consent
Information from sessions is maintained confidentially and only released with the consent of the individual or their legal guardian. Exceptions to this include if your therapist determines that there is risk to an individual (including self), in which case consent may be broken to ensure safety. Please see our privacy and consent form for detailed description on how personal details are handled.
Complaints
Should you have any concerns about your services, your first call should be to speak with your therapist and raise the matter. Should your query not be answered, please email enquiries@patts.com.au with a copy of the completed complaints form. Please see PATTS complaints policy for complete details.
